So I had a line of a couple of people, serving customers as fast and best I can, being polite the whole time, saying ‘sir, Madame, thank you’ what have you. Until I get this one lady. Let’s call her Entitled Arrogant Bitch (EAB).She had attitude from the very beginning – she has a soup and orders a tea. No problem, right? So I go and put her soup in the microwave, her bread in the toaster/grill and give her her number so we know where to bring her soup. I make her tea, add her total and she gives me the money. I’ve been my usual self about it all, asking if she wants any muffins etc (one of our policies) and I decide to just give her her change without saying thank you as up-beat as I usually do because I don’t really like her attitude. But no big deal, right? So about 5 to 7 minutes later I give her the soup (I was serving customers and there were only 2 of us on the floor, both of us serving customers to try and cut down the line, hence the slight delay).

I go back to serving customers, I’m about to give this lady her change when all of the sudden the EAB comes over and  slams the half eaten bread on a pile of trays next to me and says ‘I can’t eat this, it’s ROCK HARD!’ and storms off. I’m taken aback a bit, but think nothing of it. I continue serving customers when I see someone in the corner of my eye by the pile of trays again. I look over and it’s the EAB and she says to me ‘have you done me another bread roll yet?!’ and I reply politely with ‘I’m sorry Madame; you didn’t say you wanted another one.’ So she exclaims ‘well, obviously I wanted another one!’ So I say ‘alright, Madame, I’ll bring you out one in just a minute.’  

At this point I had another lady ask me for more milk, about 4 Panini’s that needed to go to their customers and a soup. So I try to juggle with the soup & a Panini for one table. At this point I’m shaking because of the way she was talking to me (and I was shaking as I set the soup down on the table for the other customers). So I run back to get the bread and other 3 Panini’s, at which point EAB comes back AGAIN and says ‘are you going to get me a bread roll, before my soup gets cold?’ as I’m walking towards the bar ‘exit’, as it were, with her bread roll. I say, ‘yes, I was just about to bring it to you, here you are Madame,’ handing it to her. She walks off with it saying ‘I’ll need butter with it then! Oh, and is your manager here? I want to speak with him.’

So I deliver the other Panini’s to the other customers. Then I go into the office where my manager is doing his usual counting of stock and I just burst into tears. He, bless him, tells me to calm down and breathe and etc. I explain the situation, wipe my eyes and show him to the EAB.

The EAB tells him that SHE DID ask for another bread roll, and he explains that it was probably just a misunderstanding. I was near clearing tables but I didn’t hear it all properly because I was trying hard not to cry in the middle of the shop floor. He apologies for the situation and offers her either a refund for her soup or a full stamped card which gets her a free drink. AND DO YOU KNOW WHAT SHE SAID? ‘That’ll do.’ She’s still not gonna come into the shop though, apparently.

And I friggin’ hope not. My manager was full of awesome and we made fun of her after we left, saying that she had complained about her and another co-worker before. Bah.

And the day was full of people with something up their own asses and being arrogant twats.

Tagged by fidgetknickers</lj> 

fidgetknickers

 

A) People who are tagged must answer on their blogs and replace any horrid question with questions of their own design.

B) Tag 8 people.

1. How many songs are on your ipod? Err, I fill up an iPod nano in no time at all.
2. What do you do before bedtime? Go on my laptop, read or watch TV/a film.
3. What magazines do you have subscriptions to? Nowt
4. What is your favorite scent? Hmm, horsey smell
5. If you had a million dollars that you could spend only on yourself, what would you do with it? Learn to drive & pass my test, buy ponies, buy pony stuff...and travel
6 What is your theme song? Umm, well, I've got a friend that thinks of me whenever Judy And The Dream Of Horses is on by Belle and Sebastian
7. Do you trust easily? Yes and no.
8. Do you generally think before you act or act before you think? Think. Lots of thinking. It drives me crazy.
9. Is there anything that makes you unhappy these days? Being away from my pony, the yard she's at. The fact that I really don't  have much control over my own life.
10. Do you have a good body image? No, but it is better than it used to be. I hate my metabolism genes.
11. Is being tagged fun? Yup, ta.
12. What websites do you visit daily? Yahoo mail, OTMH, LJ, facebook, Icanhascheezburger.
13. What have you been addicted to lately? Cake. And cereal. (could be because that's all i have to eat...and at work I'm surrounded by cake all da so I have cake cravings)
14.What kind of person do you think is the person who tagged you? Umm, I dunno, she's just Vee. Oh, well, very blunt. But I love her for being so.
15. What's the last song that got stuck in your head? 'Don't Worry, Be Happy' by Harry Nilson
16.What's your favorite item of clothing? Jodhpurs & my horsey fleeces and coats
17. When was the last time you cried? A few days ago. And last week.
18.What would you do if you saw $100 lying on the ground? Like, one bill, or a pile of money? One bill - I'd take it. A pile of money - only a few notes.
19. What items could you not go without during the day? My phone, a pen, my wallet, my laptop & my keys.
20. What should you be doing right now? I have nothing planned.

I tag:

_ithilienranger

raisinambush

_windigo_

_ithilienranger

evil_c